Refund Policy

Both plans include a 7-day free trial with full Pro access. No subscription payment is collected when the trial starts. Cancel from your Account page before the trial ends to avoid the first charge. If you do not cancel, the selected plan is charged automatically when the trial ends. There is no subscription payment to refund during a free trial.

If you are unsatisfied with your initial LiuLuck Pro subscription for any reason, you may request a full refund within 14 days of your first actual subscription charge after the free trial. The 14-day window starts on the charge date, not when the trial begins. Email us at hello@liuluck.com with your account email address.

Renewal charges are generally non-refundable once billed. If you experienced service disruptions preventing access during your renewal period, you may submit a refund request within 14 days of the renewal charge to hello@liuluck.com.

Canceling a subscription does not automatically issue a refund. Cancellation during the free trial prevents the first charge and Pro access remains active until the trial ends. Cancellation during a paid period stops future renewals and access remains active until that paid period ends.

Refunds are issued directly by Creem back to your original payment method. Actual settlement timing depends on your card issuer (typically 5 to 10 business days). Once a refund is approved and processed, Pro access and data export privileges are terminated immediately.

We review and respond to all refund requests within 3 business days at hello@liuluck.com.